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TAPS Con 2- All in One Place

by Karen Frazier, Managing Editor
Paranormal Underground e-Magazine

Want to discuss TAPSCon 2? Come visit our TAPSCon 2 thread in the forum and weigh in.

Tired of digging all around the Internet to find information about TAPSCon2? What is Brent Fair’s explanation? What do Jason and Grant have to say? What is happening to all of the ticket holders who got screwed? I’ll put all of it here. Take a look at what all parties have to say, and you decide. Was TAPS Con 2 actually TAPS Screw 2? Or is it all legit?

We’ll start with HSPR’s videos about what has happened at TAPS Con.

Here is what Brent Fair had to say (taken from the TAPSCon2 website):

Hi, my name is Brent Fair, Founder and Sole Proprietor of “tapscon”. It is with deep regret that I feel I have to make the following announcement and updates to you. I feel that given the situation happening behind the scenes of the event, all of the package purchasers have a right to be informed about the looming situation unfolding between the hotel and myself.

It is evident that the Belleview Biltmore has taken it upon themselves to make phone calls to my customers and announce that “the tapscon folks” have cancelled the 2009 event. The Belleview Biltmore also took it upon themselves to tell folks that “tapscon still owes them money from last year”. They made these two primary statements via incoming telephone inquiries and on their own time by calling guests from our successful July 2008 event.

My answer to their statements:

The fact of the matter is that the Belleview Biltmore has breeched contract for 2008 resulting in their faliure to uphold a 2009 contract. On December 28, 2009, I retained a corporate litigation firm to issue a complaint against the hotel. Why? The Belleview Biltmore effectively demanded tens of thousands of dollars in incidental charges to me, that occurred over the weekend of the last event. While I do agree that there was a minimal amount of charges that I take responsibility for, the hotel felt that it was good business practice to fraudulently (without authorization from myself, their customer) tack on thousands and thousands of dollars to my master account.

Upon being presented with the weekends invoices, I immediately disputed some unrecognized charges and after a long weekend at “tapscon”, took the invoice home to review it. After reviewing the invoices, I naturally began disputing the charges that I did not authorize and knew nothing about. To give you an idea about what kind of charges they demand I pay are:

* Nearly $3,000 in additional banquet charges for a dinner that happened at the event on Saturday July 20, 2008. They alleged that I Ok’d an additional 70 people be allowed to dine. The stated to my attorney that I was down on the banquet floor at 7PM that date, demanding that they seat these additional people. Yet, it is well known throughout the staff, celebrity talent and some guests in attendance that weekend, that I was incapacitated with illness from 3PM until 11PM that night and never appeared outside of my room between those times. The hotel took it upon themselves to seat additional people, beyond my guarantee. They expect full payment for this unauthorized billing.

* The Biltmore allowed a minor, under the age of 18 years old, to enter the hotel gift shop and charge $400 in designer sun glasses to my master account. What business would allow that sort of practice to happen? Of course I later came to dispute this unfair and unauthorized charge to the hotel through my attorney. This specific complaint went unanswered and of course the hotel still demands payment for it.

* The Belleview Biltmore effective invoiced me for THOUSANDS of dollars in liquor charges that occurred at the hotels two main bars. Not once throughout the event did I “Ok” approval for everyone at the event to attach their bar charges to my hotel master account. When the hotel was questioned by my lawyer about this matter, the hotel simply stated that I was “unavailable” for approval so that they took it upon themselves to (and I quote from their statement) “work” the event for us. This resulted in thousands of dollars in alcohol being charged to me, without my knowledge. The hotel demands payment for this. What kind of a business does that?

* The Belleview Biltmore allowed some of their guests checking into the hotel on Sunday, to be placed on my master bill, further invoicing me for charges that I obviously did not authorize. Showing their lack of record keeping and their unfairness of just passing the bill onto me, thinking I wouldn’t notice or care.

* The Belleview Biltmore guaranteed a certain amount of guest rooms by contract. Upon event time, they withdrew 7 rooms from our guest queue forcing me to purchase multiple rooms at off site hotels. They even forced us to move into non-guest accommodations, sleeping on floors and settling for far less than what was agreed upon. Our contract, under the “renovations” portion of the 2008 contract, stated that we were entitled to all of our guest rooms or we were due back ALL deposits given to the hotel. They breeched the contract but failed to provide relief at that point, resulting in further expense and loss to myself.

Now, I need to make something very clear here. The Belleliew Biltmore made it clear to some of my customers that I “didn’t pay the bill” last year. I want you to know, that it is a matter of solid fact, that every penny of the event bill was paid to the hotel. So this deserves some clarification. It is charges like the above (and the above is just a small portion) that they say I “owe”. I paid the actual event bills. Just not the unauthorized charges above.

That’s just the half of it.

The Biltmore effectively stripped my ability to sell tickets at the door last year for general admission, just four days (the Tuesday before the event) before tapscon. The hotel will tell you that this is not true but it is. Why would I order shuttle services to transport thousands of people to the hotel from downtown Clearwater? I specifically ordered the shuttle service for folks wanting to purchase general admission, because parking on the hotel lot was for hotel guests and our staff only. So, I hired shuttles at THOUSANDS of dollars each to drive for two days, only to have a good portion of those folks turned away at the door.

The hotels response is that I agreed with them NOT to sell tickets at the door and that I made arrangements to have them sold physically elsewhere. This is the furthest thing from the truth. They just blatantly told me that I couldn’t sell general admission at the door, four days before the event. Period. It resulted in a loss of revenue mounting in the tens of thousands of dollars range. Well before that point, I had already invested much of 2008 sales, as well as 2009 sales into upgrading the July 2008 event and paying for he hotels negligence. I anticipating being able to generate revenue at the door, like any other person has the right to. This unfair practice by the Belleview Biltmore resulted in the snowballing situation it is today.

You and I(my customers) have injected tons of money into the Belleview Biltmore to make both events happen. The hotel itself has taken it upon themselves to laugh in my face when it caused loss at the door. All the while handing me invoices for fraudulent charges and expecting me to fulfill the contract for next year.

Essentially, my attorney has been negotiating and mediating with their attorney, to come to some sort of a resolution. They say I owe them money. I say the charges are fraudulent and that they owe damages for loss of profit from last year. Both myself and the Biltmore, have drawn our lines in the sand.

Lastly, (for now) I want to address some of the folks that have recently taken it upon themselves to tarnish the event and anyone involved in it on the internet. First, “tapscon” is owned solely by myself. I am a sole appropriate of the event and it is not ran or managed by anyone other than myself. The event is not ran by anyone at “TAPS” or anyone else. The name “tapscon” was instituted and used because of “TAPS” being the focus of the guest list.

The Founders of “TAPS”, while having nothing to do with the event itself, where informed about my decision to move forward legally against the hotel, when that decision was actually made. The Founders are aware of the complaints against the hotel and have been very supportive of me seeking damages from the hotel and moving forward to ensure that I satisfy all of the 2009 customers.

None of the other talents or persons listed on the web site, have any affiliation with the operations of the event. I am a sole propriater and the event is not held by a company and is held without partnership. I did have some folks helping me with the event itself but I am just a lone entity, who tried to provide a great event.

There is a few people taking it upon themselves to make videos on MySpace and YouTube about how I “left town” with your money. One person even took it upon himself to plaster my personal phone number all over his video, as if I’m hiding from my customers. He stated that inquiries to the “info@tapscon2.com” account have gone unanswered and that I have “left town with your money”.

Inquiries about the status of the event have went unanswered under legal advisory. I was told not to comment about the event until a legally appropriate time. I apologize to my customers for not being able to address the rumors and the hotels statements but my silence was for legal purposes. Now, since the hotel has done everything in it’s power to tarnish the hopes of a 2009 event by engaging folks on their own, I thought it was time to make this statement and offer my side of what is going on, thus far.

I am offering a copy of our attorney drafted (letter head) civil complaint notice, to any of our 2009 customers who request it. If you are a current customer and would like a copy of the complaint, please send a written request letter to us at:

PO Box 6094, Palm Harbor, FL 34684

We will only provide copies of the complaint to customers in our database.

We will be proceeding with litigation against the hotel for breech of contract and hereby have to postpone the “Tapscon” event. The postponement of the event is covered by the purchase terms that customers agreed to before purchasing. By definition, this is considered a “change in schedule”. 2009 admission holders will be given a full credit for like on-site accommodations at an alternative Florida venue and date. Again, the event is not cancelled but postponed.

I deeply apologize to the customers that this has effected and for any inconveniences this may have caused. More importantly, I apologize for any disappointments this has brought to you and yours. Just know, this situation is beyond my control and I will see to it that everyone is satisfied and that the Belleview Biltmore is held accountable for their breech of contract.

-Brent Fair

Here is what Jason and Grant had to say in Grant’s MySpace blog in March:

“Jay posted this blog on his myspace page and I think he explained it all perfectly. So, I am just copying his blog and pasting it here.

‘TAPSCON and TAPSCon2
Lets discuss Tapscon and Brent Fair. There are some people out there trying to stir stuff up about Brent fair canceling TAPSCON2 and I want to explain my thoughts, feeling and involvement.

As for TAPSCON, Legally it probably should have never been called that, It was never cleared by TAPS for an event to be called that. This concern was brought to Brent’s attention and he states he will change the name of his Con for next year so there is no legal issues for him to contend with.

TAPSCON is not a TAPS hosted event and is held by Brent Fair personally.

Now I am not saying that Brent did anything wrong with using TAPSCON as the name, it just should not legally have happened. The reason Brent called it TAPSCON was because it was supposed to be for the TAPS family groups to all get together and talk, hang and get to know each-other on a personal level.

I and the rest of TAPS were asked if we could clear our production schedule and show up to the first TAPSCON. We thought it sounded like a blast so we did.

Well from what I can gather it started rolling into something a lot bigger then was ever thought and we were asked if we would be opposed to the fans showing up as well. Anytime we can hang with the fans it is a plus in our books so we again agreed.

There are some out there claiming we gave Brent money to hold TAPSCON, this is not true at all. We never gave Brent any money(Not even a penny) for anything and Brent has never given myself or Grant any money for anything, this statement can be verified by Brent Fair! We attended TAPSCon on our own dime and actually spent our own money to get there.
It was about having a good time and hanging with almost 1000 people with the same interests as us.

Now on to TAPSCON2
Brent Fair has had to postpone in his words TAPSCON2 for certain issues he has run into with the hotel. I called and spoke to Brent about my concerns on this and have personally asked him to make sure anyone who wants a refund gets a refund. Brent states for those looking for a refund to go to TAPSCON.com and fill out the form on that page requesting a refund.

Again this is not a TAPS hosted event! This is a Brent Fair event.

We at TAPS hope this all works out for everyone and are sorry for any issues this may have caused. We would love nothing more then being able to meet and greet with all the fans and have a good time.

TAPSCON (Which name will be changed) is not in anyway a part of TAPS or The Atlantic Paranormal Society. TAPS is a registered trademark of The Atlantic Paranormal Society.’

There you have it.”

I am attempting to contact the Belleview Biltmore for their side of the story.

We have heard from the Belleview Biltmore here.
Here is Jason Hawes’s response.
Here is clarification from the Belleview Biltmore’s attorney.

Comments (14)
  1. Cheryl Knight / Reply May 27, 2009 at 11:51 am

    Thanks for consolidating this information Karen. I would like to hear form the Belleview Biltmore as well, so thanks for trying to contact them.

    The bottom line for me on this subject is that customers are not getting their money back in a timely manner or at all. They should not have to wait to get their money back, and they should not be blacklisted from future events just because they want their money back.

    Hopefully customers who want their money back will get it back at some point.

  2. Cheryl Knight / Reply May 27, 2009 at 11:54 am

    Oh, one question that stands out to me in Brent Fair’s response on the TapsCon2 Web site, was this line:

    “On December 28, 2009, I retained a corporate litigation firm to issue a complaint against the hotel.”

    December 28, 2009, hasn’t happened yet.

  3. Karen Frazier / Reply May 27, 2009 at 12:29 pm

    Absolutely. No matter who did what to whom in a business setting, the bottom line is that the people who spent their money should be given an easy, timely and fair refund process without worrying about being black listed if they ask for a refund. Surely at some point, there should be some consumer entity that can step in and help consumers get what is fair.

  4. Karen Frazier / Reply May 27, 2009 at 3:52 pm

    Still hoping to hear back from the Biltmore….

  5. Chad Wilson / Reply May 27, 2009 at 4:53 pm

    If the Belleview Biltmore had done like he said, why would he then try to book another event at the same hotel. It sounds like one big excuse to me.

  6. Teresa / Reply May 27, 2009 at 5:21 pm

    He is using semantics to confuse folks. By using the term “postponed” he can say he is applying terms of the purchase agreement. However…the event at the Biltmore is in fact “cancelled” if the rescheduled event doesn’t occur AT THE BELLEVIEW BILTMORE!

    And Chad, I believe (if I got it right through all the typos and misspelled words) that they had a contractual agreement in place that covered this year’s event also.

    As far as not notifying all the ticket holders of the “postponement”, I’m calling Shenanigans!

  7. Teresa / Reply May 27, 2009 at 5:24 pm

    Sorry, an addendum: I watched only one of these videos so I don’t speak for all of them but I found them a little offensive and unprofessional. I guess I would be upset if I was in their shoes, but I believe they could have gotten their point across with a little less obscenity.

    IMHO

  8. Pingback: TAPSCon 2 - The Belleview Biltmore Responds to Brent Fair’s Charges

  9. MysticalKnight / Reply May 30, 2009 at 10:19 pm

    Teresa, I do think the level of frustration is high in this situation. I think HSPR did a good job of asking some very valid questions that need some answers. Hopefully, we can hear all sides of this situation and see it to resolution. :-)

  10. Mimi / Reply June 26, 2009 at 1:01 pm

    Also trying to get money back from this event. Six hundred and fourteen dollars for an Odyssey Hunt.

    If it said TAPS, then they should be liable for it too. Apparently Mr. Fair used their name, and I’m getting tired of waiting for this back. This was my birthday gift, and my mother purchased it for me in December. What a crock. It’s making me want to stop watching TAPS altogether. If it wasn’t a TAPS sanctioned event, why wasn’t it placed in the news before this all hit the fan?

    We all cannot afford this; and I’ve asked for a refund too many times. I’m going to do the complaints. At the very least, Mr. Fair will be unable to hold another business license, if he holds one at all.

  11. Eric & Renee / Reply July 4, 2009 at 3:08 pm

    We are out $730. We have contacted the Justice and Consumer Services and filed our paperwork. I want this man behind bars and my $730 back in my bank account. Thanks for all you have been doing to help get this done.

  12. Wario / Reply July 10, 2009 at 10:13 pm

    You all are being very ruthless and unsympathetic in what appears to be a very difficult situation. After reading all of the documents on all sides here are the important facts that I consider. I’m sure many of you will say “not my problem” or stand behind the fact that you may be in the right legally speaking (technically), but put yourself if Mr. Fair’s shoes. Calls to put him in jail are crazy.

    1) The Biltmore Hotel is part of a largy corporation with deep pockets and are using that leverage to try to steal from Mr. Fair. In turn, Mr. Fair is acting in good faith to do everything he can so that the Biltmore’s theft does not end up being our theft. (Yes, I am owed money, but I’m being patient)

    2) TAPSCON2 on the other hand, is not a large corporation or business venture. It is an event, guaranteed by one man, who is trying to achieve a very difficult task of planning and implementing a multiday conference with hundreds of attendees. These are people with similar interests in the paranormal and should be a time of brotherhood and bonding and making new friends and having fun. He obvisouly did a great job with TAPSCON1 because so many people signed up for TAPSCON2. He also did not do this to make a huge profit; if he had then he could have just paid the Biltmore to stop causing trouble and gone on to have another successful event this year.

    3) Only two parties (Mr Fair and the Biltmore) know for sure whether the charges they are trying to collect are valid, but I have years of experience planning large conferences and dealing with hotels and they are notorious for doing exactly what he is claiming. That is, putting incidentals of the master account when only room & tax was authorized, putting unapproved rooms on the master account, allowing unauthorized people to charge to the account, and making decisions to increase the catering bill and scope without approval. The last one is especially infuriating because hotels certainly hold you to the fire when it comes to meeting catering minimums regardless of how little food is actually served and on top of that charge near full price for even the small attrition.

    So assuming that the amounts the Biltmore is demanded are for unauthorized charges for tens of thousands of dollars, WHAT would you expect Mr. Fair to do? I’m sure he had to use our registration money to meet up front deposit costs, and now the Biltmore has hijacked the event.

    The real criminals are a lot of the same people asking for refunds. People who attended last year and did not pay for their incidentals or charged their bar tabs and anything else to the master bill. That is theft. And these people are likely the same ones who received refends and also requested credit card chargebacks. They probably thought they were just stealing from a large corporation that could afford it (the Biltmore), but they were stealing from one individual, Mr. Fair, and as a result are stealing from all of us who can’t get our refund OR what we really wanted, to ATTEND THE EVENT!!!!

    I ask how any of you would have handled this situation differently. Here is a summary of the facts I would want you to handle.

    -You plan, execute, and work very hard to host a conference of like minded people. We will call it FUNCON1. In order to keep the price low for these like minded people you sign a 2 year contract with the hotel risking the chance that the venue has leverage to try to cheat you. This is because they know if they threaten to not allow FUNCON2 that you will have no money to refund.
    -Your bill all told for FUNCON1 is $2,000,000. More money than you earn in a decade. Luckily you planned well and kept the price as cheap as possible and collected $2,005,000 from attendees. You pay your bill and even have a few bucks for you months of hard work.
    -Even though the event was $2M (exactly what you budgeted for and collected) the venue gives you a bill for $2,200,000.
    -The bill is bogus, you can’t afford it, and the last thing you want is happening. FUNCON2 may need to be cancelled because of the unscrupulous venue.
    Now, what would YOU do? And would you feel right if you were sent to jail?

    Me, personally, I would beg the hotel to sever the events. Meaning FUNCON2 goes on as planned. The hotel still receives the revenue and the attendees don’t suffer. The discrepancy from FUNCON1 can be dealt with in court, through negotiations, or maybe paid in full if FUNCON2 is a succes.
    Now, if the venue plays hardball, now what? I know they’re really screwing me and all attendees as a result. I do what Mr. Fair did, I tell everyone exactly what is happening. I try to do right by everyone, but hope they could have some patience and compassion. I didn’t want this, I wanted to have the event but the venue cheated me hoping I had deep enough pockets to make it go away and not ruin the event I sweated and bled for.

    Mr Fair didn’t run. He was honest and still plans to make good. He is ONE person who owes over $100K because of things out of his control. Who expects the venue to try to steal after you’ve paid your legitimate bill. We are all out $650 for a little while and I trust we will get it back after the hotel’s fraud is exposed. I’m more than willing to let him hold my money while he deals with this terrible situation.

    Have some compassion people. Wait for your $600. I’m sure he’ll make good. But don’t crucify a man that was only trying to put on a great event. He CANT pay $100K all at once. You CAN wait for your 600. That is all I have to say. Doesn’t ANYONE agree with me?

  13. MysticalKnight / Reply July 11, 2009 at 11:13 pm

    Wario, of course you have the right to your opinion here, but many people are out hundreds, even thousands, of dollars. And one of the things that really bothers me as an outsider looking in, is blacklisting people from future events if they request a refund. That doesn’t sound like someone who is on the up and up to me. But that’s just my opinion.

    If the people involved here who paid money for TapsCon 2 weren’t delivered TapsCon2, they shouldn’t be forced to go to another event named something else, with different presenters, and at a different location. If they want a refund, they should get a refund.

    If there are illegal activities going on in this case, then yes, the consequences of that illegal activity should be enforced. I’m not an attorney, so I have no clue about the legalities of this situation. But, the blacklisting and failure to provide refunds to those requesting refunds is not cool!

    That said, I do hope that this situation works out for all involved.

  14. Natasha / Reply September 21, 2009 at 3:51 pm

    NO sympathy for Brent Fair! He was incredibly rude and unprofessional in his dealings with disgruntled customers for the 2008 TAPScon. I got screwed over then, and ended up not attending (with zero refund.) I was, in fact, one of the names drawn to go on a Ghost Hunt with Jason and Grant. After appalling dealings with Brent Fair, we decided not to risk anymore of our money on his dubious event, and canceled our trip. I was not at ALL surprised to hear about the problems with TAPScon 2009. I contacted TAPS in 2008 after my experience advising them that Mr.Fair was a poor representative of their organization, and that allowing him to use their name was a bad idea. I never received a response. Mr. Fair is reaping what he sows and I’m just a little bit happier for it. A little compassion? The man is a business person: he wasn’t running this event out of the goodness of his heart. This wasn’t a charity event. He is a professional (who doesn’t act like one.) It’s not the responsibility of the wronged consumer to pay his debts! Brent Fair began selling tickets for TAPScon 2009 almost before the 2008 event was over, and continued to sell tickets knowing there was a bill with the hotel that he couldn’t pay. If Mr. Fair couldn’t afford a second event, he shouldn’t have sold tickets to a second event. The consumer agreed to pay for tickets to an event; they did not agree to invest in a risky business venture. The consumers entered into their contract in good faith – Mr. Fair did NOT. And by the way, since no event was actually held, where did all the money from the tickets go? He’s disputing the hotel charges, so they didn’t get paid. If Brent Fair got in over his head, it’s nobody’s fault but his own.




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